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Conflict Management


Adult / Professional Development -
2025-2026 CE School Year

A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion.
Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.

This course is included in the Certificate in Workplace Communication course.

 February 2026 
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 April 2026 
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 May 2026 
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Instructor

Sally Klauss


Sally Klauss, MBA, CPCC, has an extensive background in management, employee training and development, total quality management and business management. She is also a leadership coach specializing in management development. Klauss is a popular online instructor, teaching several other courses as well. 

ADCONF01P26

  Sally Klauss


Online
Sun-Sat, Apr 6 - May 1
12:01 AM - 11:59 PM

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Min Age   18 yr.

Price: $ 245 00
ADCONF01W26

  Sally Klauss


Online
Sun-Sat, Feb 2 - Feb 27
12:01 AM - 11:59 PM

Su
M
Tu
W
Th
F
Sa

Min Age   18 yr.

Price: $ 245 00