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Certificate in Workplace Communication


Adult / Professional Development -
2026-2027 CE School Year

Strong communication skills are more important than ever for career success and advancement. This intensive, hands-on program provides practical tools and techniques you can apply immediately.

Learn a workable conflict management model and proven strategies for resolving workplace disagreements effectively. Then, enhance your negotiation skills with guidance from an expert, discovering how to achieve win-win outcomes that benefit both you and others. Finally, gain insights into yourself and your colleagues through personality profiling, improving collaboration and overall work performance. 

By the end of the program, you’ll take away actionable communication and conflict-resolution skills that deliver real results.

Registration for this certificate program will automatically enroll you in the three required courses: Conflict Management, Management in the 21st Century, and Using Personality Profiles for Better Work Performance.

Instructors

William Draves

William A. Draves did his graduate work in education, with an emphasis on adult education, from The George Washington University in Washington DC.

Draves has taught for over thirty years, including teaching at the graduate level. His books include "How to Teach Adults," the most popular book ever written on the subject, and "Energizing the Learning Environment."

He has been interviewed by Wired.com, The New York Times, NPR, NBC Nightly News, Washington Post, Virtual University News, Chronicle of Higher Education and other national media.


Rod Holt

Rod Holt holds a Bachelor's Degree in Finance from University of Lethbridge, a Master of Education in Leadership, and is currently completing a Doctorate of Education in Higher Education Leadership from Aspen University. He is the Associate VP of Academic Entrepreneurship at Red Deer Polytechnic in Alberta, Canada, and has worked across a variety of industries. He is passionate about innovation, entrepreneurship, learning, and the experience that comes from failure.


Sally Klauss

Sally Klauss, MBA, CPCC, has an extensive background in management, employee training and development, total quality management and business management. She is also a leadership coach specializing in management development. Klauss is a popular online instructor, teaching several other courses as well. 

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ADWOCO01F26

  Rod Holt , Sally Klauss , William Draves


Online
Sun-Sat, Sep 8 - Nov 27
12:01 AM - 11:59 PM

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Min Age   18 yr.

Price: $ 595 00